The Impacts
If the legacy system remained in place, the car park faced continued financial and operational inefficiencies.
The impacts included, or could have included:
- Ongoing loss of parking revenue due to system faults and downtime
- High servicing and maintenance costs associated with ageing equipment
- Increased operational burden on staff managing faults and customer issues
- Poor user experience for hotel guests and public parkers
- Reduced confidence in the reliability of the car park as a revenue-generating asset
Addressing these issues was essential to protecting revenue and improving day-to-day operations.
The Solution
A Codex ticketed car park management system was installed to modernise parking operations and provide consistent, reliable revenue control. The system supports structured ticketing, controlled entry and exit, and accurate transaction tracking, significantly reducing the risk of revenue leakage.
The solution was selected to balance reliability with ease of use, ensuring hotel staff could manage the car park efficiently while providing a familiar and intuitive experience for public users.
The Outcome
The implementation of the Codex system has stabilised parking operations at Royal on the Park, reducing system faults and lowering ongoing maintenance requirements. Revenue capture has improved through more reliable transaction handling, while staff benefit from fewer disruptions and reduced manual intervention.
Guests and public users now experience a smoother, more predictable parking journey, supporting the hotel’s overall service offering. Overall, the upgrade has transformed the car park into a more reliable, cost-effective, and revenue-secure asset aligned with the operational needs of a busy city hotel.