ParcCare
Overview
ParcCare - the premium parking aftercare service
ParcCare Aftercare is ParcSafe’s ongoing support and maintenance offering, designed to ensure car park systems continue to operate reliably, efficiently, and at peak performance long after installation. The service provides structured post-deployment care across hardware, software, and system performance, giving clients peace of mind that their solution is actively monitored, supported, and maintained.
From preventative maintenance and fault response through to system optimisation and lifecycle support, ParcCare Aftercare protects your investment, minimises downtime, and ensures your parking technology continues to deliver value over the long term.
Preventative Maintenance
ParcCare Aftercare Offerings
Protect your parking investment with ParcCare
Contact our team to discuss ongoing support, maintenance packages, and service levels.
Parcsafe
Preventative Maintenance
Preventative maintenance is delivered through scheduled site visits conducted yearly, half-yearly, or quarterly depending on the selected ParcCare package. Each visit includes system inspections, component checks, cleaning where required, and performance verification to reduce the risk of unexpected failures.
Detailed health reports are provided following each visit, outlining system condition, identified risks, and recommended actions. Maintenance frequency and inclusions are aligned with ParcCare Essential, Plus, and Premium packages to suit different operational needs.
Service
Essential
ParcCare Essential is designed for customers who want confidence that their parking system is professionally maintained, compliant, and operating reliably. Through a structured preventative maintenance schedule, Parcsafe proactively inspects, tests, and optimises your system to reduce the risk of unexpected issues and extend equipment life.
It’s a smart, cost-effective way to protect your investment and ensure your parking operation continues to run smoothly, without the need for ongoing reactive support.
Key Features
Essential
Preventative Maintenance Schedule
A structured, proactive maintenance program that includes scheduled site visit(s) where Parcsafe technicians inspect, test, clean, and optimise critical parking system components to identify potential issues early, reduce the risk of unplanned downtime, and support long-term system reliability.
Maintenance Reporting
Following each preventative maintenance visit, a clear and comprehensive report is provided outlining system condition, work completed, identified risks, and practical recommendations, giving customers full visibility into the health and performance of their parking infrastructure.
Compliance and Safety Assurance
Core safety, operational, and compliance checks are completed during each maintenance visit to help ensure the parking system remains aligned with applicable standards and continues to operate safely and reliably for staff and end users.
Plus
ParcCare Plus is designed for parking operations that require greater assurance, faster response, and a higher level of ongoing support, combining proactive preventative maintenance with defined fault response inclusions to deliver predictable costs and improved operational resilience.
With a dedicated AfterCare Manager and contracted service response commitments, ParcCare Plus ensures issues are not only prevented where possible, but resolved efficiently when they occur — providing confidence that your parking system is actively managed, supported, and protected.
Key Features
Enhanced Preventative Maintenance Schedule
ParcCare Plus includes a maintenance program with expanded diagnostics, functional testing, and system optimisation activities designed to further reduce the likelihood of faults, improve performance consistency, and support higher-demand parking environments.
Fault Response Inclusions (Limited)
ParcCare Plus provides defined fault response inclusions, covering a limited number of remote support incidents and on-site call-outs per year, ensuring faults can be addressed quickly and cost-effectively without the uncertainty of ad-hoc service charges.
Contracted Service Response Commitments
Service response times are governed by agreed service level commitments, providing greater certainty around response expectations and prioritisation when faults are logged, compared to best-effort support models.
Dedicated AfterCare Manager
Each ParcCare Plus customer is assigned a dedicated AfterCare Manager who acts as a single point of accountability, coordinating preventative maintenance, fault response, communication, and escalation to ensure issues are managed efficiently and transparently.
Remote Diagnostics and System Support
Remote access and diagnostic capabilities allow many issues to be investigated and resolved without the need for an immediate site visit, reducing downtime and improving resolution times where on-site attendance is not required.
Performance and Incident Reporting
Customers receive regular performance and incident reporting that provides visibility into maintenance activities, fault trends, and system performance, supporting informed decision-making and ongoing operational improvement.
Premium
ParcCare Premium is Parcsafe’s most comprehensive AfterCare offering, delivering total protection and total accountability through a fully integrated service partnership that goes beyond maintenance and fault response.
Combining proactive preventative maintenance, priority fault response, extended warranty coverage, and performance-driven service commitments, ParcCare Premium is designed for mission-critical parking operations where uptime, reliability, and customer experience are essential – and where Parcsafe shares responsibility for delivering measurable operational outcomes.
Key Features
Advanced Preventative Maintenance Program
ParcCare Premium includes a site-specific preventative maintenance program with advanced diagnostics, component lifecycle tracking, and proactive optimisation activities designed to maximise system uptime, performance consistency, and long-term reliability in high-demand environments.
Comprehensive Fault Response Inclusions
Unlimited remote fault response and priority on-site attendance are included, ensuring incidents are addressed rapidly and effectively with queue-jumping prioritisation and guaranteed response times for mission-critical systems.
Priority Service Level Commitments
Service delivery is governed by enhanced, performance-driven service level agreements that define response times, escalation pathways, and service accountability, providing contractual assurance for system availability and support outcomes.
Extended Warranty Coverage
ParcCare Premium includes extended warranty protection beyond standard manufacturer coverage, incorporating eligible parts and labour to remove cost uncertainty, reduce risk exposure, and protect long-term investment value.
Dedicated Senior AfterCare Manager
A senior AfterCare Manager is assigned to oversee all aspects of service delivery, acting as a single point of accountability and proactively managing performance, communication, escalation, and continuous improvement initiatives.
Remote System Health Monitoring and Predictive Insights
Continuous remote system monitoring and data-driven analysis enable early detection of performance degradation and potential failures, allowing issues to be addressed before they impact operations.
Performance Reporting and Operational Reviews
Monthly service performance dashboards and scheduled operational review sessions provide full transparency across maintenance activity, fault trends, SLA compliance, and system performance, supporting data-led operational decision-making.
Strategic Advisory and Lifecycle Planning
Parcsafe works in partnership with customers to provide proactive guidance on system upgrades, capacity planning, and future enhancements, ensuring the parking solution continues to evolve in line with operational and business objectives.
Services
Comparison
Protect your parking investment with ParcCare
Service
Training & Ongoing Knowledge Support
ParcCare includes structured training at handover, supported by ongoing refresher sessions to ensure teams remain confident as staff or site requirements change. Clients are given access to an online training and video portal containing how-to guides, walkthroughs, and operational best practices.
These resources are designed to help frontline teams resolve common issues quickly without unnecessary reliance on ParcCare support. The result is improved system uptime, faster issue resolution, and greater operational independence.
Service
Fault Response & Technical Support
ParcCare provides a dedicated AfterCare Manager, giving clients a single point of contact rather than having to coordinate multiple support channels. Fault response is governed by clearly defined SLAs, with KPIs that outline response times, escalation processes, and resolution targets.
Stocked spare parts are held to support faster repairs, with consignment stock available onsite for critical locations where uptime is essential. This structured approach ensures predictable, accountable, and efficient fault management.
Critical Response
For faults that cause a complete system outage, safety risk, or major operational disruption. Immediate action is taken in line with agreed SLAs, with rapid escalation to senior technicians and deployment of stocked or consignment parts to restore service as quickly as possible.
Priority Response
For issues where the system remains operational but performance or functionality is significantly impacted. Response is prioritised within defined SLA timeframes, with remote diagnostics and onsite support provided as needed to prevent escalation.
Standard Response
For minor faults, isolated component issues, or general technical support requests that do not affect overall system operation. These are managed within standard support timeframes, often resolved remotely or scheduled alongside planned maintenance.
Service
Remote Monitoring & Diagnostics
Where system architecture allows, ParcCare enables proactive remote monitoring to identify early warning signs before they develop into operational incidents. Performance trends, alerts, and system behaviour are continuously reviewed to highlight potential risks.
Online diagnostic tools allow technicians to remotely assess issues, review logs, and pinpoint root causes before attending site. This reduces downtime, shortens resolution times, and improves first-visit fix rates.
Service
Software Updates & Configuration Support
ParcCare ensures systems remain current through planned software updates that improve security, stability, and performance. Updates are managed in a controlled manner to minimise operational disruption and maintain compatibility with connected systems.
Configuration support allows system logic, rules, and workflows to be adjusted as site usage patterns evolve. This ensures the solution continues to meet operational requirements long after installation.
Service
Asset Lifecycle Management
Asset lifecycle management focuses on maximising the long-term value and reliability of your parking technology investment. ParcCare tracks system components, monitors performance trends, and identifies assets approaching end-of-life.
This information supports proactive planning for upgrades, replacements, or expansions, reducing unplanned capital expenditure. Clients benefit from clear visibility of system condition and informed decision-making over the full lifecycle.